Acceptable Use

8. Acceptable use

These rules apply to you, your Authorized Users, your end users and your agents. You must pass them on to anyone you let use the Services through your products.

8.1 Your responsibility. Use the Services and Output only in compliance with applicable law, these Terms and the Documentation, and without violating anyone's rights. You alone are responsible for assessing whether your use is lawful in each relevant country, including under copyright, database, data protection, consumer protection, computer misuse and unfair competition law and under the terms of the websites you access. Obtain your own legal advice. Nothing we say is legal advice or an assurance that a use is lawful.

8.2 Public web only. Do not use the Services to access content that is not publicly accessible, including content behind a login, account, password, paywall, subscription, private API or private network. Do not send cookies, session tokens, credentials or authorization headers with your requests. Do not create, register or log in to accounts on third-party services, submit forms, or make purchases, bookings or other transactions through the Services.

8.3 No circumvention. Do not use the Services to defeat CAPTCHAs or other access challenges, to circumvent paywalls or access controls, or to reuse tokens issued by a website's protection system. Do not use the Services to get around a block or ban that a website has placed on you or your end users, or to evade Annex A through redirects, URL shorteners, mirrors or similar means.

8.4 People. Do not use the Services or Output:

• to surveil, track or profile identified or identifiable individuals, or to build dossiers about them;
• to make decisions about individuals' eligibility for credit, employment, housing, insurance or similar opportunities, or to create consumer reports or resellable profiles of individuals;
• to re-identify anonymized or pseudonymized data;
• to build or expand facial recognition databases from facial images taken from the web, or for any other practice the EU AI Act prohibits;
• to collect sensitive personal data about individuals, such as health, biometric, genetic, political, religious, sex life, sexual orientation or financial account data (sensitive data that appears incidentally in Output is not a breach if you handle it lawfully);
• to target minors or to collect data about them on purpose, or to access, generate, store or share child sexual abuse material or non-consensual intimate images; or
• to harvest contact details for unsolicited messages or to send spam.

8.5 Abuse. Do not use the Services or Output:

• for any unlawful, fraudulent, deceptive or harmful purpose, or to infringe intellectual property or other rights;
• to distribute malware, run credential stuffing, phishing, spoofing or botnets, or exploit vulnerabilities;
• to attack, overload or disrupt any website, the Services or the Teneo Network, including through denial-of-service attacks;
• for advertising, click, impression or affiliate fraud, to manipulate rankings, reviews, ratings or engagement, to create fake accounts or engagement, or to buy tickets or limited goods automatically;
• to impersonate anyone or misrepresent an affiliation;
• to create or spread disinformation or coordinated inauthentic behavior, or to interfere with elections;
• in high-risk settings such as medical diagnosis, critical infrastructure, transport, weapons or military uses, or for automated decisions with legal or similarly significant effects on people, without human review and our written consent; or
• in a way that leads, or that we reasonably expect to lead, to complaints, claims or investigations against Teneo, its suppliers or any Network Participant.

8.6 Websites. Comply with the terms of the websites you access to the extent they bind you. If you use Output for text and data mining or to train AI models, you are responsible for respecting machine-readable opt-outs and other reservations of rights that apply to you. If a website operator asks us at [email protected] to stop retrieving its website, we block it for all customers once we have verified the request. We may also honor robots.txt and other machine-readable opt-outs, and we may restrict access to any website at any time.

8.7 Monitoring. We log and analyze Inputs, request metadata, traffic patterns and account activity to operate and secure the Services, protect the Teneo Network, prevent abuse, enforce these Terms, respond to complaints and legal requests, and comply with law. We may investigate suspected violations, cooperate with law enforcement and affected parties, and disclose information as described in our Privacy Notice.

8.8 Reporting. Send reports of suspected abuse and requests from website operators to [email protected].